Refund policy

Last Updated: April 2026

30-Day Satisfaction Guarantee:

At Goodland Enterprises Inc., we stand behind every product we make.

If for any reason you’re not satisfied with your purchase, you have 30 days from the date your order is delivered to contact us and we’ll work with you to make it right.

Because personal care products are highly individual, you’re welcome to try the product to determine if it’s right for you.

How to Request Support:

To request a refund, replacement, or store credit, please contact us at: support@goodlandsoap.shop. Please include your order number and a brief description of the issue.

Refunds, Replacements, and Store Credit:

Approved requests may be resolved with a:

  • refund to the original payment method
  • store credit
  • or product replacement

The resolution offered will depend on the specific circumstances.

Product Use & Eligibility:

This guarantee is intended to allow customers to reasonably try a product.

We reserve the right to limit or deny refunds in cases of:

  • excessive use
  • empty or nearly empty products
  • suspected misuse or abuse of the policy

Returns:

Due to the nature of personal care products, returns are generally not required for used items.

If a return is requested or required, instructions will be provided after contacting us. Items sent back without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Items:

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us as soon as possible so we can evaluate the issue and make it right.

Non-Returnable Items:

We do not offer refunds on:

  • gift cards
  • final sale items
  • customized or special-order products

Refund Processing:

If a refund is approved, it will be issued to your original payment method within 10 business days. Please note that your financial institution may require additional time to process and post the refund to your account.

Policy Use and Fairness:

This policy is intended to provide a fair and reasonable experience for all customers.
Goodland Enterprises Inc. reserves the right to refuse service or limit refunds where there is evidence of abuse, excessive claims, or bad-faith use of this policy.