Shipping policy
Last Updated: April 2026
We carefully pack and ship each order from Creston, British Columbia, Canada.
Processing Time:
Orders are typically processed within 1–3 business days. During busy periods or product launches, processing times may be slightly longer. We’ll always do our best to get your order out as quickly as possible.
Shipping Rates & Delivery Times:
Shipping rates are calculated at checkout based on your location.
Estimated delivery times:
- Canada: 3–9 business days
- United States: 10-15 business days
International orders (including shipments to the United States) may be subject to customs fees, duties, or taxes. These charges are the responsibility of the customer.
Delivery times are estimates only and are not guaranteed. Once an order has been shipped and handed off to the carrier, responsibility for delivery lies with the carrier.
Free Shipping:
We offer free shipping on orders over $75 within Canada.
Tracking:
Once your order ships, you’ll receive a tracking number by email so you can follow your package.
Delays:
While we do everything we can to ensure timely delivery, we are not responsible for delays caused by events beyond our control. These events include but are not limited to customs delays, carrier disruptions, or severe weather.
Incorrect Addresses:
Please ensure your shipping information is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If an order is returned due to an incorrect address, additional shipping charges may apply.
Lost or Stolen Packages:
If your package is marked as delivered but you have not received it, please contact us and we will help investigate with the carrier.
Questions:
If you have any questions about your order, feel free to contact us at: support@goodland.shop